Before explaining the comment accessing SFR messaging and solving common connection problems, we would like to remind you that use of SFR messaging is obtained from the official SFR website or their mobile application. Then we show you how to log within their website with a browser, as this is a technique we can follow with a cellular phone or computer. However, we strongly suggest that those who use SFR mail with continuity within their phone to download the SFR messaging application, which simplifies, accelerates and secures the usage of SFR Mail.
Existing customers will see English-speaking Customer Service with sfr mail mon compte somewhat limited. There appears to be an English (and Arab) Customer Care Helpline for SFR at 1026 when dialed in France (or 33()6 1000 1026 from abroad), but based on online forum discussions clients are often redirected for the regular French Customer Care. SFR thus offers only limited English-speaking help online, apart from a few discussions in its online forum. You may find somebody that speaks English in an SFR boutique, though this may not be guaranteed.
Most of SFR’s automated Customer Care is accessible round the clock a day, 7 days per week. You can also contact the Live Customer Support which can be available Monday through Saturday from 8 am to 8 pm through a chat, which you will be able to access via your SFR account.
Should you would rather talk to someone on the phone, you will need to dial 1023. Note that this best times to call are each morning between 8 am and 12 pm, or perhaps in the afternoon from 2 pm to 6 pm.
To sign up to get a cellular phone or Internet (without or with television) with SFR, call Selectra at 09 77 55 72 27 (free when dialled from the fixed telephone line) or request a free callback to achieve English speaking customer support. You can find out more about SFR offers and the way to sign up for a plan in our guide to SFR in France.
Obtain an SFR Boutique Near You
SFR operates hundreds of boutiques across France, which means you must be able to locate a physical location close to you. You can discover the address for that SFR shop in your area in this particular online directory (in French).
In case you are comfortable reading French, you may find SFR’s online Customer Care a much more efficient option compared to the telephone, since it lets you avoid lengthy time invested in hold.
Existing customers can request assistance within their online personal space (Espace Client SFR). You will get received your web credentials in the documents accompanying your subscription, though SFR can resend a username/password in case you have forgotten them. Inside your Espace Client you will discover these services:
We recommend calling SFR or submitting a consumer service request online for timely responses in your questions and concerns. However, cellular phone cancellations and for official complaints should be sent by post.
To cancel your mobile plan with SFR, you need to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) that you send to SFR must contain your full name (prénom, nom de famille), your bank account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don’t forget to inquire about an avis de réception in the post) towards the following address:
You will additionally have to send a lettre recommandée avec avis de réception to SFR in order to cancel an Internet plan with them. You have to provide at least one month’s notice to cancel a web plan, and will need to pay a penalty if cancelling before 12 months on the contract. The lettre de résiliation must contain your complete name (prénom, nom de famille), your money number (identifiant abonné), along with your account ID (numéro de Ligne de l’abonné), combined with the date for cancellation. The cancellation letter can be brought to:
The first strategy if you have a complaint with www.emailconnexion.org is to contact their customer care, either online or over the phone (1023). If you are struggling to resolve the problem and would like to produce a formal, chcsyy complaint, send a letter to the relevant customer support postal address:
In case you are unable to resolve your complaint through SFR’s regular customer support, you can send a letter to SFR’s mediation service, referred to as Service National Consommateur. The letter has to be sent by recommended post (lettre recommandée avec avis de réception) in order to be treated.